Terms & Conditions
GENERAL TERMS:
BY USING OUR WEBSITE OR APP, YOU (“CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS (“TERMS”). THESE TERMS ALSO APPLY TO THE SUPPLY OF ALL TRANSPORTATION SERVICES AND OTHER SERVICES BOOKED VIA THE WEBSITE (WWW.KORONA .COM), TELEPHONE, EMAIL, SMS, OR APP.
Booking and Payment:
By placing an order through our website, phone, or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old. To obtain a quote or make a booking through our booking agents, you are required to provide us with full contact details, full name, contact number, and email address. Failing to do so, KORONA LTD will not be able to assist you any further. By supplying your email address and your phone number, you permit KORONA LTD to contact you via email and by phone, in return we promise never to supply your email or your phone number to any third party. (ICO registered company)
All bookings must be made in advance through the company’s website, email, or telephone. Payment must be made at the time of booking, and the company accepts credit cards, PayPal, and bank transfers.
KORONA LTD request a minimum of 5 hours’ notice for any online bookings during office hours (08:00 AM to 6:00 PM Monday- Fiday UK time).
If you would like to book a car with less than 2 hours’ notice or outside of the schedule mentioned above – Please call our helpline: +44 (0)20 805 08780. KORONA LTD reservation team will make every effort to assist their clients 24/7.
Online prices are valid for travelling within the UK only. If you require travelling to Europe, please call our helpline: +44 (0)20 805 08780
We do not offer online prices or bookings for public and bank holidays like Easter, Christmas Eve or Day, or New Year’s Eve or Day. For these days, an additional charge will apply. All other bank holidays will be subject to a surcharge.
All bookings scheduled into, or driving through the Congestion Charge (CC) Zone during operating hours includes a £15.00 flat fee that goes to TfL.
All London Congestion Charge, car / parking charges are included in the total cost.
Airport drop off fee £5 to £10
Vehicles and Services:
Our car fleet includes vehicles up to 5 years* old, and it’s categorized into two classes: “Business vehicles” and “Premium vehicles“. The “Business vehicles” are cars that are between 3 to 5 years* old, while the “Premium vehicles” are cars that are up to 3 years old. If you choose to book one of our “Premium vehicles“, an additional fee of up to 25% will be applied to your booking. This surcharge will be automatically added to your booking through our booking system when you select “Premium vehicles” or will be added to your invoice later when you have requested a “Premium vehicle” on demand.
We may provide sub-contracted vehicles. The company reserves the right to substitute vehicles if necessary. The company will provide a licensed and insured vehicle for passenger and third party claims.
2a. Dashboard camera Awareness
For the security and safety of both passengers and drivers, the vehicles in the KORONA LTD may be equipped with Dashcams. Please note that the cameras only record video footage and the microphone is not enabled to preserve passenger privacy. If you prefer not to have the footage recorded during your journey, kindly inform us prior to the trip and we will disable the Dashcam accordingly.
2b. One Way:
The One-Way Chauffeur Service is a single trip service that begins at Point A and ends at Point B, with the option for additional stops along the way. Customers are responsible for providing the exact pickup and drop-off locations, as well as any additional stops, at the time of booking. Any changes to the itinerary made after the booking has been confirmed may result in additional charges. The cost of the One-Way Chauffeur Service is based on the distance between Point A and Point B, as well as the waiting time on demand required by the customer for the trip.
Our waiting time rates are as follows:
For the BUSINESS SALOON, the rate is £55 per hour
For the LUXURY SALOON and PREMIUM MPV, the rate is £65 per hour
For the PRESTIGE SUV, the rate is £95 per hour
Please refer to clause 13 below.
2c. By The Hour/Daily Hire:
By the Hour service includes a minimum hire of 3 hours with a predetermined number of miles included within the London area.
Hourly hire has a minimum of 3 hours, which includes 30 miles of travel within London (inside M25). For each additional hour, an additional 10 miles will be added, up to a maximum of 100 miles for 10 hours or more of hire.
Additional cost of £2.35/mile to £2.75 for extra miles will be applied for LUXURY SALOON, PREMIUM MPV or BUSINESS SALOON and addition cost of £5/mile for PRESTIGE SUV
For the trip outside London (outside M25) a separate charge will be applied.
Please note: Hours cannot be divided into different parts of the day.
Minimum charges apply to single trips ONLY from point A to point B – excluding airport transfers, ferry, rail stations.
Daily hire is defined as 8 hours minimum hire per day.
For our Hourly rate, please refer to our Service Rates page guide prices or you can easily check the prices directly from our booking system in here.
Example – “If you pre-book the car for an 8-hour period and only need it for 6 hours, you will still be charged for the full 8-hour period.”
Example: – “If you made a reservation for three days or more, each day with a minimum of 8 hours of service, and utilized the service for 6 hours on the first day, 8 hours on the second day, and 10 hours on the third day, you will be charged for the full three days at the rate of 8 hours per day, as well as the two additional hours used on the third day. There will not be an average calculated for the total hours used.” Please call our helpline: +44 (0)20 805 08780
2d. Extra STOP
Additional Stop – If there are two separate drop-off or pickup locations on the route, an additional fee will be charged.
2e. Beyond Boundary Charge
Any trip with the pick-up point and drop-off points outside London or outside M25 will be subject to an additional charge known as the ‘Beyond Boundary Charge’. This charge is to cover the driver costs associated with operating outside our usual service area. The rates for the ‘Beyond Boundary Charge’ are as follows:
For Business Saloon: £0.75 per mile
For Luxury Saloon or Premium MPV: £1.25 per mile
For Prestige SUV: £1.75 per mile
Please note that the mileage calculation for the ‘Beyond Boundary Charge’ will be based on the distance from London CC zone to the pick-up point up to a maximum charge of 75 miles. It is important to note that at least one of the pick-up or drop-off points must be in London to benefit from our services without incurring an additional charge for the ‘Beyond Boundary Charge’.
We strive to provide exceptional service to our clients, and this additional charge helps us ensure that our drivers are fairly compensated when traveling beyond our standard service area.
Fleet Categories:
Luxury Saloon – Mercedes S-Class or equivalent
Business Saloon – Mercedes E-Class or equivalent
Premium MPV’s – Mercedes V-Class or equivalent
Prestige SUV – Range Rover Autobiography Models or equivalent
Cancellation and Refund Policy:
At Korona LTD, we understand that sometimes plans change. You can easily make cancellations by calling our customer service team, sending an email, or utilizing the online booking platform (“Contact Us”) on our website.
In the event of a free cancellation, the funds will be returned to your account within a maximum of 7 business days.
**Refund Policy for Credit/Debit Card Payments: Please note that any fees paid using a credit or debit card are non-refundable.
If the customer does not appear after 30 minutes at the time and place designated as the pickup point and not advise the company or the driver for any extra delay, the trip will be recorded as “No show” and payments will be non-refundable.
For the Airports Pick up if the costumer does not appear after 90 minutes at the time and place designated as the pickup point and not advise the company or the driver for any extra delay, the trip will be recorded as “No show” and any payment will be non-refundable.
4a. Cancellation fee – ONE WAY – A to B transfers
Cancellations made more than 12 hours before the pickup time will be refunded in full**.
Cancellations made less than 12 hours before pickup time (excluding airport transfers), 100% of all monies paid will be non-refundable.
4b. Cancellation fee – BY THE HOUR
Cancellations made more than 12 hours before the pickup time will be refunded in full**.
Cancellations made less than 12 hours before pickup time (excluding airport transfers), 100% of all monies paid will be non-refundable.
4c. Cancellation Policy for Bookings with a Minimum of 8 Hours per Day for Two or More Consecutive Days
Cancellations made more than 12 hours before the pickup time will be refunded in full**.
Cancellations made less than 12 hours before pickup time, 100% of all monies paid for the first two days (for each vehicle) will be non-refundable.
4d. Airport cancellation fee:
Airport or private charter transfers are subject to a strictly up to 12 hours free cancellation.
Cancellations made more than 12 hours before the pickup time will be refunded in full**.
Cancellation made less than 12 hours, 100% of all monies paid will be non-refundable.
If the customer does not appear after 60 minutes at the time and place designated as the pickup point and not advise the company or the driver for any extra delay, the trip will be recorded as “No show” and all monies paid will be non-refundable. The waiting time will be charged in full. We offer 45 minutes free waiting time from airport pick up or drop off and 15 minutes free waiting time from point “A” to POINT “B” transfers.
Extra luggage than that allowed by the company for the respective car requested, will lead to the cancellation of the trip and the full of charge of the respective trip. This statement means that if a customer has more luggage than is allowed by the company for the car they have requested, the company may cancel the trip and charge the customer the full cost of the trip. The exact amount of luggage that is allowed may vary depending on the type of car and the company’s policy. For example, if a customer has booked a car (Luxury Saloon – Mercedes S Class) with a maximum luggage limit of two suitcases, and they arrive with more than two suitcases (for example 5 suitcases), the company may cancel the trip and charge the full cost of the trip. Please refer to clause 9 below.
4e. Wedding cancellation fee:
If a wedding booking is cancelled 30 days before the start of the period of hire, the deposit will be non-refundable.
Cancellations made more than 30 days before the event time will be refunded in full**.
5. Conveyance of Animals:
On a private hire, no animals (other than guide dogs and assistance dogs with valid licence) may be carried on any vehicle without prior written agreement from the company. Please note that additional costs will incur if travelling with animals. Cost to be confirmed with the company prior to placing a booking. Please refer to the art. 57 UK highway Code for safely transporting pets on private hire vehicles.
6. Liability:
KORONA LTD vehicle(s) and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customer’s properties are carried entirely at their own risk and KORONA LTD shall not be held responsible/liable for any loss/damage to such property.
The UK Highway Code requires Passengers to fasten their seat belts in the front and rear of the vehicle. Failure to comply with this rule releases Stars Chauffeur LTD from liability in the event of an accident. Please note that for under 18 the seatbelts are mandatory.
The Passenger shall be always responsible for their luggage and personal items and shall ensure that they are loaded into the vehicle prior to the commencement of the service and unloaded from the vehicle upon completion of the service. KORONA LTD will accept no responsibility for any loss or damage to luggage and personal items or consequential losses arising because of luggage and personal items that are not loaded or unloaded from the passenger vehicle.
6a. Child Safety in Vehicles: Compliance with UK Law”
At Korona LTD, we prioritize the safety of all our passengers, including children. In accordance with UK law, all children must use the appropriate child restraint while traveling in vehicles until they are either 135 cm in height or 12 years of age, whichever comes first. When booking your chauffeur service, please inform us if a child seat or booster seat is required. Our chauffeur may refuse to carry any child who is not properly secured, and a booking cancellation fee may apply. The parent or responsible passenger is always ultimately responsible for the child’s safety.
6b. Lost Property Policy at KORONA
At KORONA LTD, we understand the importance of personal belongings and take every effort to reunite lost items with their rightful owners. If you believe that you have left something behind in one of our vehicles, please don’t hesitate to contact us as soon as possible. Our team will make a thorough search of the vehicle and will inform you if your item has been found.
To assist in the process, it is important to provide as much detail as possible about the lost item, including a description, location within the vehicle, and date and time of the journey. We will make every effort to return your lost property to you as soon as possible.
Please note that while we make every effort to reunite lost items with their rightful owners, we cannot be held responsible for any loss, distress, or hardship caused by the subsequent loss of an item. It is the responsibility of the passenger to retrieve their belongings at the end of the journey.
7. Damage to Vehicles:
Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed (from the credit or debit card provided at the time of booking) accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road. Refusing to pay for the damage caused, legal action will be taken.
The Client acknowledges that they are responsible for any damage or soiling caused to the PHV by them, the Passenger, or any member of their party during the rental period. This includes, but is not limited to, spills, stains, or any other forms of damage. However, normal wear and tear such as dirt or water from footwear is not considered damage/soiling. The chauffeur is responsible for opening and closing the doors, but if the Passenger chooses to do so, they are liable for any damage caused to the PHV or to any third parties involved. If the PHV is taken out of service for repairs or valeting, a fee may be charged for the downtime, calculated based on the hourly rate. The Client agrees to indemnify KORONA LTDfor any such damages or costs incurred.
8. Driving Regulations:
The chauffeur is authorized to refuse to drive if the passenger’s behaviour is disruptive, dangerous, or illegal. Our drivers will drive at safe and sensible speeds in accordance with road conditions, traffic, and the legal speed limits.
Right of Driver to refuse carriage: The driver is responsible for the safety of the Vehicle and its occupants. Any Passenger whose conduct the driver reasonably believes to be drunken and disorderly, threatening, abusive, dangerous or in breach of any statutory regulation may be removed from a Vehicle or prevented from boarding.
8a. Penalties caused due to customers.
The customer agrees to be responsible for any penalties, such as parking tickets, incurred as a result of their own actions or failure to obtain prior approval. This includes penalties related to special parkings, building management, and similar situations. Any such penalties will be charged to the customer.
9. LUGGAGE POLICY:
The total weight of luggage is limited to what is compatible with the vehicle used, based on the space available. The chauffeur and/or KORONA LTD may refuse luggage or items exceeding this limit. In particular, for safety reasons, KORONA LTD will refuse to load any bulky luggage into the passenger area of the vehicle. Only laptop size bags are allowed in the vehicle cabin.
In the case of excess luggage, the company have a policy that allows them to cancel a trip if the customer has more luggage than is allowed under the company’s standard luggage policy. In such cases, the customer may be subject to a cancellation fee. Please refer to clause 4 below.
It’s important to review the company’s luggage policy before booking a trip, to understand the weight and size limits for luggage, as well as any fees that may apply for excess luggage. If the customer has any concerns about the amount of luggage they will be bringing, they should contact the company to clarify the policy and avoid any potential issues on the day of the trip.
***Luggage Size and Dimensions for Luxury Salon, Business Saloon and Prestige SUV:
4× Cabin55×40×25 cm
or
2× Medium66×44×27 cm and 1x Cabin
or
1× Large75×52×31 cm and 1x Cabin
or
1×Extra Large81×55×36 cm and 1x Cabin
***Luggage Size and Dimensions for Premium MPV:
10× Cabin55×40×25 cm
or
5× Medium66×44×27 cm and 4x Cabin
or
4× Large75×52×31 cm and 3x Cabin
or
3×Extra Large 81×55×36 cm and 3x Cabin
Missed Flights/ Trains/ Cruises:
We are not responsible to pay for any missed flights. Please refer to clause 14. Please refer to your own travel insurance.
Smoking and Alcohol:
Smoking is not permitted by law in any public service vehicle, and the chauffeur reserves the right to refuse service if passengers are found to be under the influence of alcohol. KORONA LTD maintains a strict non-smoking policy in all of its vehicles. Failure to comply will result in a fixed charge of €250 including tax being applied for cleaning and refurbishment costs. The consumption of alcohol in vehicles is not permitted without KORONA LTD’ express written permission.
12. Duration of Service:
KORONA LTD will provide the agreed-upon services for the duration of the booking. Additional services may be arranged and charged separately.
By supplying your email address, you permit KORONA LTD to contact you via email, in return, we promise never to supply your email to any third party (we are ICO registered company).
Whilst we do our best to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control. Please refer to clause 14 below. It is the responsibility of the Customer to ensure that sufficient time is allowed for completion of the Service.
We will always try to provide you with the same vehicle and chauffeur, but in the event that this is not possible, we reserve the right to change with an alternative vehicle and/or chauffeur.
13. Waiting Time:
All quotes for journeys collecting from a flight into a UK airport include 60 minutes of complimentary waiting time. After the complimentary waiting time for all journeys, a charge calculated in 15 min increments will be applied to the provided debit or credit card when the booking is been made. We reserve the right to charge to any credit or debit card provided at the time of booking.
The charge is calculated in 15-minute increments, so if the waiting time is 15 minutes or less, the cost will be for one increment. If the waiting time is 30 minutes, the cost will be for two increments, and so on.
For any other locations we offer 15 minutes Free Waiting Time.
Please refer to clause 2b below.
14. General Exceptions:
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event beyond our control. An event beyond Our Control is defined as any act or event beyond our reasonable control, including war, invasion, hostilities (whether war declared or not), civil war, revolution, rebellion, Storm, flood, snow, earthquake, subsidence, epidemic, or other natural disasters, or failure of public or private telecommunications networks. Without limitation traffic delays, tire punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes, and lockouts.
Please note: In the event of vehicle(s) break down, punctures, or accidents – we will do our best to finish the journey with another chauffeur, but unfortunately, we cannot guarantee on-time arrival.
Complaints:
In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
The form should include the following information:
Contact information: This should include the complainant’s name, address, phone number, and email address.
Date of service: This should indicate the date and time of the chauffeur service in question.
Details of the complaint: This section should include a clear and concise description of the problem or issue experienced.
Supporting documentation: This may include photographs, receipts, or other relevant evidence that supports the complaint.
Preferred resolution: This section should specify what the complainant would like done to resolve the issue, such as a refund, apology, or compensation.
Complaints can be made via email at contact@KORONA247.com
Once the complaint form is submitted, it will be directed to the appropriate department within the chauffeur company for review and resolution. The company will take all complaints seriously and respond in a timely and professional manner to ensure customer satisfaction. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
Zero Tolerance Policy:
We have a zero-tolerance policy against harassment, discrimination, and rudeness either verbally or in writing against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers effective immediately. Full money paid for goods and services won’t be refundable.
17. Changes to Terms & Conditions:
The company reserves the right to change these terms and conditions at any time.
CONSUMER RIGHTS
Citizens Advice Bureau can provide information on consumer rights related to services not performed with professionalism and a duty of care. You can access their information and services at www.citizensadvice.org.uk
THE COMPANY
KORONA LTD is a private hire vehicle operator licensed by Transport of London. Therefore, we only accept direct booking(s) requests from our clients for chauffeur-driven travel.
Our chauffeurs are not licensed and not authorised to accept bookings. The client(s) is kindly advised to only place reservations through our website booking form www.KORONA .com, via email at contact@KORONA247.com or phone call at +44 (0) 20 805 08780
KORONA LTD only accept payments directly. Our chauffeurs never collect fares. KORONA LTD reserve the right to cancel any booking with a passenger. All bookings are subject to availability.
DATA PROTECTION AND PRIVACY
Data protection and privacy laws aim to protect individuals’ personal information from unauthorized access, use, disclosure, and destruction. The General Data Protection Regulation (GDPR) is a key piece of EU legislation that governs data protection and privacy. It applies to all organizations operating within the European Union (EU) and sets out the rights of individuals with regard to their personal data, as well as the obligations of organizations when processing personal data. In the UK, the GDPR is implemented through the Data Protection Act 2018. If you have concerns about data protection and privacy, you can contact the Information Commissioner’s Office (ICO) in the UK, which is responsible for enforcing data protection and privacy laws.
All customer data is stored securely and is only used for the purpose of providing the customer with the best possible service. KORONA LTD will never share customer data with any third parties without the customer’s prior consent.
KORONA LTD do not store any credit card data.
KORONA LTD uses the services of third party payment processors. KORONA LTD is not responsible or liable for any errors by these payment processors who hold PCI-DSS certification.
KORONA LTD will never share any customer data with any third parties, unless required to do so by law.
INTELLECTUAL PROPERTY RIGHTS AND LICENSE
All trademark rights, copyright, database rights and any other intellectual property rights of any nature relating to KORONA LTD are exclusively owned by KORONA LTD
Applicable Law:
The statement “The Terms and Conditions and any related contract are performed, regulated and interpreted exclusively in accordance with UK law” means that the legal agreement between the parties, including any terms and conditions, will be governed by the laws of the United Kingdom. This means that any disputes or legal issues arising from the agreement will be resolved according to UK law.
This statement is commonly included in contracts to specify the governing law and jurisdiction, which helps to ensure that the parties understand the legal framework within which the agreement will operate. By specifying that UK law will apply, the parties can have confidence that their rights and obligations will be clearly defined and protected under the jurisdiction of UK courts.
It’s important to note that the choice of governing law can have significant implications for the parties, as different countries may have different laws and regulations regarding contracts, dispute resolution, and other legal matters.
Terms and conditions revised on 21.03.2024
**Refund Policy for Credit/Debit Card Payments: Please note that any fees paid using a credit or debit card are non-refundable.
***Luggage Size and Dimensions: Maximum allowable amount of each type of luggage, based on average luggage sizes from Rimowa, Samsonite, and Away.
